Support

To allow you to quickly and efficiently inform us of any changes to your requirements, we have made several documents available to you that you may need while Eni is managing your energy provision. Simply complete the relevant form and send it back to one of the following two contact points.
E-mail: customer.support@be.eni.com
Postal address: Eni S.p.A. Belgian Branch, Attn: Customer Support – Guimardstraat 1A, 1040 Brussels Belgium
Do you have questions? Then please do not hesitate to call the eni business center at +32 (0)2 557 30 01.

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  Office Closure Days

  0.02MB
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  Adding a delivery point to your electricity or natural gas contract

  With this form, you can add connections to your framework contract. If you do not yet have such a contract, you can request a quotation for an extra delivery point.

  0.09MB
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  Paying your energy invoice via direct debit

  Would you like to make your payments via direct debit from now on? Complete the direct debit form and return a signed copy to us. We will do the rest together with your bank.

  0.10MB
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  Reporting a move to Eni

  Moving to a different address? On this document, please fill in the new renter/owner of your current building and the previous renter/owner of your new location.

  0.28MB
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  Taking over another business or organisation

  Are you taking over a business or an organisation? Are you being taken over by another entity? Has your company registration number changed? This handover document guarantees rapid administrative follow-up.

  0.11MB
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  Would you like to sell your surplus power generated by a renewable installation to Eni

  Have you invested in an installation for the generation of renewable energy and would you like to sell the unused surplus at favourable terms? Complete this document and receive a customised quotation.

  0.10MB
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  Request free kWh

  Do you manage buildings (apartment buildings, nursing homes, …) that are supplied with one single connection? With this form you can indicate the number of residents and request free kWh.

  0.04MB
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  Code of Ethics and Model 231

  Eni has developed an Organisational, Management and Control Model (Model 231) that ensures Eni's compliance with the Italian legislative decree 231 of 8 June 2001 and prevents misconduct related to the administrative liability of the company as sanctioned by this legislation.

  0.29MB