Services

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A raft of services to meet all consumer needs

We give customers the opportunity to select the best solution for every consumer need from all the services available. We support every customer from the very beginning thanks to our expert energy market advisors with whom customers can always liaise directly. In addition, all data can be accessed and used simply through the tools in the Dedicated Customer Area.

An advisor who is always at hand

A dedicated Account Manager guides you through the energy market, helping you to define your consumption, manage your budget, seize opportunities and choose the most suitable contract.

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Switch Online

Switch Online, available in the Reserved Customer Area, allows you to independently manage the indexing switch with an intuitive interface, detailed reporting and the ability to switch to the new index transparently and quickly.

Contacts

Dedicated Customer Area

On our website we reserve a private dedicated section for our customers to access their contract details. The Dedicated Customer Area contains all the details about gas consumption and the administrative documents (ie. Invoices) about the past 36 months can be viewed and printed out. The portal, which is kept constantly up to date, allows to monitor movements in commodity prices, indexes and exchange rates and follow-up in real time news about energy markets.

Weekly Newsletter

A weekly report, produced by our analysts, with comments on movements in the main energy commodities, kept constantly up to date on the market trends affecting the supply cost.

REMIT Reporting

We offer those customers, who are required to report contractual details to the Agency for the cooperation of Energy Regulators (ACER), the option to have the REMIT report prepared and sent on their behalf.

We are an energy company. We concretely support a just energy transition, with the objective of preserving our planet and promoting an efficient and sustainable access to energy for all. Our work is based on passion and innovation. On the strength and development of our skills. On the equal dignity of people, recognising diversity as a key value for human development. On responsibility, integrity and transparency in our actions. We believe in long-term partnerships with the countries and communities that host us to create lasting shared value.